Job Title: Business Analyst
Department: Business Analysts, Operations
Regional Group: Africa
Location: Tanzania, Kenya, or Rwanda
Contract Term: Full time Contractor/Employment
Application Deadline:  February 5, 2010

Voxiva, a leading global service provider of practical information solutions to strengthen public health and safety systems, seeks an energetic Business Analyst to fill a critical role bridging system design and delivery efforts between its internal teams and its clients.  As a member of the Operations Team, the Analyst will largely provide functional support for various applications by serving as the main liaison between business users and technical teams to identify analyze and translate business needs into system specifications utilizing his/her experience in enterprise-wide requirements definition and management systems and methodologies. Reporting to the Business Analyst Manager this position requires both a focus on understanding client's needs and the skill to translate those into working configurations in line with an existing solution framework.

TO BE A SUCCESSFUL CANDIDATE, YOU MUST BE ABLE TO:

• · Under direction of project managers, work independently with system users to define concepts and elicit system requirements using interviews, document analysis, requirements workshops, user surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis using natural language according to standard templates.
• · Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• · Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Business Analysis Model, AS IS document, Use Cases, Proposed Design, Requirements Specification, Functional Specification.
• · Work with Quality Assurance team to help convert artifacts, including Use Cases, into a high quality and thorough series of test cases.
• · Serve as the conduit between the customer community (internal and external customers) and the software development team through which system requirements flow.
• · Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• · Collaborate with project managers to ensure solution is delivered on time and to specification.
• · Successfully engage in multiple initiatives simultaneously as needed.

KEY SELECTION CRITERIA

• · A minimum of 3-5 years in a business analyst or consulting environment, preferably within roles responsible for client-facing requirements gathering, business analysis, project management and/or coordination dealing with the design and development of web-based information solutions.
• . 3+ years direct experience conducting process analysis, requirements definition, use case analysis, and implementation/deployment management.
• · Strong analytical and product management skills required, including a thorough understanding of interpreting customer business needs and translating them into application and operational requirements.
• · Experience in designing and/or supporting solutions for low-resource environments.
• · Familiarity with telephony IVR applications is desirable.
• · Excellent verbal and written communication skills and the ability to interact professionally with a culturally diverse group of clients and internal staff to include executives, managers, subject matter experts and software developers and engineers
• · Experience working in ‘virtual teams’ with geographically dispersed colleagues and/or clients  across multiple time zones and different organizational boundaries.
• · Fluent in English and local language is a plus.
• · Willingness and flexibility to travel internationally extensively for either short or long term assignments.
• · Experience in general public health, epidemiology and international development sectors is desirable.
• ·  Bachelor’s Degree required; Master’s Degree or Doctorate a plus.

ABOUT VOXIVA
Voxiva is a leading global provider of practical information solutions to strengthen health care systems, enhance safety, support emergency response, and improve government service delivery. With offices in Asia, Africa, South America and the US, Voxiva has an impressive list of public sector and international clients including USAID, The Department of Defense, U.S. Departments of Health, International Ministries of Health, and many more. Visit our website to learn more at www.voxiva.net.

Contact Information:
Please send a cover letter and a comprehensive curriculum vitae to: careers@voxiva.com.  Please enter "Business Analyst" in the subject line.