Director of Operations Mercy Corps - Uganda

- Oversee management, supervision and training of all aspects of administration, HR and logistics in all Mercy Corps Uganda field offices.
- Provide program support, coordination, supervision and monitoring of activities designed to meet program objectives.
- Engage program staff in regular and frequent communications to ensure that support needs are met
- Oversee database and paper file management for finance, administration, logistics and HR documents
- Ensure compliance with Mercy Corps and Donor administrative, procurement, and HR procedures.
- Through various Heads of Office staff, advise, train, and support the development and management of systems in Uganda, for full integration with Mercy Corps systems.
- Work with Mercy Corps staff to ensure smooth introduction and operation of necessary operational systems, including constant and routine travel to field offices if and when necessary for support and orientation
- Responsible for the management of all administration and logistics functions and is responsible for the full and proper implementation of Mercy Corps systems of management, compliance and control as described in Mercy Corps field manuals.
- Ensure that all food storage and distribution activities are in keeping with USAID FFP Regulation 11 and commodity tracking system is in place and well maintained.
- Conduct prudent and timely assessments of security environment, initiate and/or enforce necessary security protocols balancing program needs with security constraints.
- Ensures that all communications equipments are in working order and ready to be used (routinely train staff).
- Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
- Any other duties as assigned.
- Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
- As part of Mercy Corps’ agency-wide Organizational Learning Initiative, all team members are responsible for spending 5% of their work time in formal and/or non-formal professional learning activities.

All Head of Office staff in all Mercy Corps Uganda Field Sites



WORKS DIRECTLY WITH: Director of Finance and Administration, Project staff, Kampala office staff, field office staff, international partners and other implementing partners; other Mercy Corps staff, and government and NGO counterparts.

- A minimum of five years field experience in administrative or operational support functions with a humanitarian non-governmental organization (Ideally in Africa)
- Demonstrated excellence in human resource management, particularly in a multi-cultural environment, including techniques for staff development, training, motivation, and discipline
- Demonstrated skills and experience in NGO administration, finance, and logistics systems
- Demonstrated excellence in multi-tasking, time management, and flexibility
- Knowledge of best practices in project design, implementation and community participation techniques
- Experience in Title II program operations, including commodity warehousing and distribution preferred.
- Excellent writing and communications skills.
- Excellent negotiation, representation, skills and the ability to work comfortably with an ethnically diverse staff.
- Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.
- Proven ability to innovatively solve problems and trouble shoot.
- Demonstrated understanding of complex emergencies, related security concerns, and appropriate responses to such emergencies. Understanding of the security concerns in northern Uganda/Karamoja is highly desirable.
- Knowledge of Mercy Corps systems and procedures (particularly Mercy Corps procurement systems) highly desirable.

- The successful candidate will have the following characteristics:
- A strong team player, with good communication and diplomatic skills.
- Excellent analytical and information management skills.
- Good organizational skills and ability to work under stress and in remote locations.
- Experience working in relatively insecure environments with the ability to keep calm and make decisions under difficult circumstances.
- Flexible and creative in planning and problem solving.
- Attention to detail, ability to follow procedures and meet deadlines and work independently and cooperatively with team members.
- Proven excellence maintaining professional internal and external relationships.
- A focus on team building and national staff capacity building

This position is based in Kitgum and is an unaccompanied posting. Shared housing is provided with most of the amenities (electric, water, DSTV, Internet). The town is small but there is a strong INGOs presence with expatriate staff based in the town. Restaurants and diversions are available. Although the situation has improved, there were incidents in the past that required movement restrictions at night. Water and electricity are generally available with occasional outages. The position requires frequent travel to other field offices where one will encounter more basic living conditions (minimal running water, and limited electric without generators and solar systems) and a more insecure environment.

Mercy Corps is an AA/EOE. 
Apply by:  07 November 2009 
Application instructions available at