Accountabilities, responsibilities and main duties
Working closely with the Centre Manager and Business Development Manager, the successful postholder will be responsible for the following:
Academic Programme Management
- Lead on academic management of the Centre programmes in accordance with British Council global policy, best practice and market research findings
- Lead on initiatives in product and service development, e.g. syllabus design, assessment procedures and reporting.
- Lead on the development of dynamic clubs and wrap arou nd services to increase customer satisfaction levels
- Ensure that adult products, services and premises create a positive image of the British Council and create impact for the UK
- Lead on production of the centre guide and website and other promotional material
- Field and act on suggestions and complaints
- Ensure Teaching Quality Standards for teaching, learning and promotion are met
- Ensure courses meet needs of students and differentiate us from competitors through their quality and measured impact
- Positively manage relationships with students, internal stakeholders (Customer Services, Resources, and Examinations) external stakeholders (corporate sponsors) in order to maintain and develop adult business.
Professional Support
- Responsible for identifying training needs and ensuring the delivery of an appropriate INSETT programme
- Line manage up to six members of staff, taking an active role in their professional development and delivering high levels of performance management
Teaching/Training
Plan, prepare and deliver an average of 8 hours a week of teaching
More info at https://jobs.britishcouncil.org/Vacancies/W/3154/0/125608/5448/academic-programme-manager-dar-es-salaam-tanzania
